In this lecture I ellaborated some of my lessons on non-functional requirements that eventually become part of the hidden costs of a software product, such as:
Tracability - the ability to trace each action performed by the software
Auditability - the ability to perform audit operation
Trainability - the ability to learn how to use the software and its level of self learning curve
Supportability - the easiness in which the software can be supported by help deks and field engineers
and much more...I tried to steer away from the obvious non-functional requirements such as performance as this was covered in another lecture.
Hidden costs of software product
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